Terms and conditions of & Product Warranty

Terms of sale:
All prices are subject to review for changes in accordance with federal, state, local and/or other government contract regulations. All orders are subject to a fifty percent (50%) advance deposit. Full payment due within 10 days of receipt of invoice. A 5% late fee will be charged if payment is delayed beyond 30 days. USD funds only. Parasoleil reserves the right to create project-specific terms.

New Accounts:
Sales and new accounts may be established with:

Order Acknowledgement:
Every order must be acknowledged to the purchaser by Parasoleil in order to be valid and processed. Orders will be manufactured and invoiced based upon the information on the acknowledgement. If there is any discrepancy, please notify Parasoleil immediately.

Changes or Cancellations:
Orders entered and acknowledged cannot be changed or canceled without Parasoleil’s written consent. Standard product orders may be rescinded & fully refunded within 48 hours of purchase order, after which the deposit is non-refundable. Custom product orders must be paid in full regardless of cancellation.

Custom Powder Coat Finish Requirements:
Custom powder coats must be approved prior to acceptance of any order. Parasoleil assumes no responsibility for wear, fading, discoloration or any other defects in the performance of customer’s custom powder coat specifications unless approved by Parasoleil so to meet their standards and warranties.

Delivery of Freight & Damage:
Parasoleil reserves the right to use its own or commercial carriers for the “best way” to ship the products, at its sole and absolute discretion. When redelivery of merchandise is required because customer is not ready to accept merchandise, the order may incur storage fees and additional charges of as much as 5% of the value of the order. Title to merchandise shall pass to the buyer upon delivery by Parasoleil.

All products are packed to comply with standard carrier requirements. The consignee should carefully inspect all shipments before acceptance and the delivering carrier should be instructed to record any damage or shortage prior to signature. If further damage is found after delivery, immediate inspection by the delivering carrier should be requested. Notification of concealed damages must be made to the delivering carrier within seven (7) days after delivery of merchandise. Carrier liability ceases after seven (7) days after delivery. CAUTION: After obtaining a clear receipt for shipment, the delivering carrier is no longer responsible for damage or shortages. Parasoleil will not be held responsible for damage claims not due to freight.

Returns:
If the product or materials have been shipped as acknowledged, Parasoleil will not permit the return of any products or materials without written consent if the products and/or materials are shipped as acknowledged. All returns require a Parasoleil-assigned Return Number prior to accepting the return.

Repair and Replacement:
Any labor charges for correcting a manufacturing problem must be submitted and approved before repair is undertaken, providing that the product or item is still under warranty. Labor charges will not be paid if the estimate was not submitted and approved prior to labor being completed.

Rights and Warranties

Twenty-five (25) year structural warranty
The following Parasoleil product warranty applies to products manufactured after April 1, 2015. The warranty, which runs from the date of Parasoleil invoice, covers defects in materials and craftsmanship found in the course or resulting from the designed and normal intended usage of the product during the warranty period. If a product is defective, and if written notice of the defect is given to Parasoleil within the Applicable Warranty Period, Parasoleil at its sole option, will either repair or replace the defective product with a comparable component or product, or provide a refund of the purchase price to the original purchaser.

Ten (10) year finish warranty

The warranties stated herein does not apply to damage caused by a carrier or by alterations to the product not expressly authorized by Parasoleil or by products not installed per Parasoleil specifications. Additionally, this warranty does not apply to “Customers Own Material” (i.e.; material specified by the customer that is not a standard Parasoleil product offering) used in the manufacture of Parasoleil products. Parasoleil does not warrant the matching of color, grain or texture except to within commercially acceptable standards. A product will not be considered defective, and Parasoleil will not be obligated to repair or replace it, if the product is not installed or used as recommended in Parasoleil written planning, installation and/or user guides. The allowable tolerance of color, texture, and gloss variance is 10% from one panel or product to the next.

EXCEPT AS STATED HEREIN ABOVE, PARASOLEIL MAKES NO EXPRESS OR IMPLIED WARRANTIES AS TO ANY PRODUCT, AND IN PARTICULAR, MAKES NO WARRANTY OF FITNESS FOR ANY PARTICULAR USE OR PURPOSE. AT PARASOLEIL SOLE OPTION, PRODUCT REPAIR, REPLACEMENT, OR REFUND OF PURCHASE PRICE IS THE TERMS AND CONDITIONS CUSTOMER’S EXCLUSIVE REMEDY FOR ANY AND ALL PRODUCT DEFECTS.

No oral or written information or advice given by Parasoleil or its dealers, distributors, employees or agents shall in any way extend, modify or add to the foregoing warranty. Parasoleil shall not be liable for any consequential, economic or incidental damages (including, without limitation, damages for loss of business profits, business interruption and the like) arising from any product defect. International Warranties may differ.

COPYRIGHT & DESIGN INTEGRITY
All Parasoleil patterns are protected under copyright law. Copying, modifying, or any unauthorized use of these patterns is strictly prohibited. Please contact Parasoleil directly with any concerns, feedback, or questions.

Parasoleil products, hardware, and system guidelines are protected under US patent law. They have been designed as individual products as well as an entire architectural system. Products may not be licensed for reproduction without written consent of the CEO of the Parasoleil.

ACKNOWLEDGEMENTS AND INQURIES
BY PLACING AN ORDER, THE CUSTOMER ACKNOWLEDGES THAT IT HAS READ THESE TERMS AND CONDITIONS, UNDERSTANDS THEM, AND AGREES TO BE BOUND BY THEM.

All Inquiries concerning these Terms and Conditions or otherwise should be directed to: